Frequently asked questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed here in Australia will usually take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.
**Please note that specified delivery times for Pre-Orders and Made to Order items are ADDITIONAL to shipping wait times.**
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We do offer commissioned bespoke beaver felt and custom Colombian straw pieces. Check out our Crafted for Legacy page for more details.
Contact us
Questions about sizing, shipping, exchanges or your order? Send a message below and we’ll get back to you as soon as possible.